1. Introduction
This Privacy Policy explains how Kababgi El Akaber ("we", "us") collects, uses, stores, and protects information obtained through our website, app, and related services.
By using the Platform, you acknowledge that you have read and understood this policy.
2. Scope
This policy applies to:
- Website and app visitors
- Registered customers
- Users of ordering, delivery, and booking features
- Community participants
- Payment and customer-support interactions
3. Information We Collect
We may collect:
- Account data: name, email, phone number, password (hashed)
- Order data: address, branch, order details, order history, delivery preferences
- Payment data: processed by third-party providers; we do not store full card details on our servers
- Technical data: IP address, device and browser type, login logs, error reports
- Communications: support messages, feedback, and surveys
- Community data: posts and images you share according to privacy settings
4. How We Use Information
We use information to:
- Create accounts and process orders and delivery
- Communicate about orders, bookings, and support
- Improve user experience and develop features
- Prevent fraud and protect platform security
- Send service or promotional notifications where you opt in
- Comply with legal obligations
5. Information Sharing
We do not sell your personal information.
We may share the minimum necessary with:
- Hosting and database providers
- Payment gateways to complete transactions
- Delivery partners to fulfil orders
- Messaging and notification providers
- Authorities when legally required
6. Data Security
We apply reasonable security measures including encryption in transit, access controls, and infrastructure monitoring.
No system can guarantee absolute security. You are responsible for keeping login credentials confidential.
7. Data Retention
We retain data as long as reasonably necessary to provide the service, resolve disputes, or meet legal requirements.
When you delete your account, personal data is removed from the app while legally or financially required records may be kept.
8. Your Rights
Subject to applicable law, you may have the right to access, correct, delete, or object to certain processing of your data.
Submit requests via hotline 15507 or our contact page. We may verify your identity before responding.
9. Third-Party Services
The Platform may integrate external services such as payments, maps, or notifications. Those providers have their own privacy policies.
Platform infrastructure is supported by ABS.AI Technologies.
10. Marketing and Notifications
We may send essential service notifications about your orders or account.
Promotional messages are sent only where permitted by law and can be opted out of when available.
11. Changes
We may update this policy from time to time. The version published on the Platform takes effect upon posting.
12. Governing Law
This policy is governed by the laws of the Arab Republic of Egypt. Disputes are subject to the competent courts of Egypt.
13. Contact
Hotline: 15507
Address: Al Safwa Towers, behind Electricity Club, Obeid St, Shubra, Cairo, Egypt