Rules and procedures for order cancellations and refunds at Kababgi El Akaber.
Last updated: 3 September 2026
This Refund Policy ("Policy") explains the rules and procedures for cancelling orders and refunding payments made through the Kababgi El Akaber platform ("Platform" or "Service") via the website and mobile app.
By placing an order or paying through the Platform, you acknowledge that you have read and agree to this Policy.
Kababgi El Akaber
Address: Al Safwa Towers, behind Electricity Club, Obeid St, Shubra, Cairo, Egypt
Hotline: 15507
The digital platform is developed in cooperation with ABS.AI Technologies.
The Platform supports multiple payment methods depending on availability at checkout, including:
You may cancel an order free of charge before preparation starts via the app or by contacting customer support.
To qualify for a full refund (for online payments), cancellation must occur before preparation begins and before the order has been dispatched for delivery or marked ready for pickup.
Orders that have already entered preparation may not qualify for cancellation or a full refund.
Refunds may be approved where:
Refunds generally do not apply where:
If a cancelled order used a promotion, discount code, or loyalty points, points may be restored or voided according to programme rules at the time of order.
Discount value is not refunded in cash unless the promotion explicitly states otherwise.
No refund is due where access is suspended or an account is closed due to breach of the Terms and Conditions, fraudulent activity, platform abuse, or infringement of third-party rights.
Approved refunds are processed through the original payment method where possible.
The time for funds to appear in your account may vary depending on:
Approved refunds are typically processed within 7–14 business days from the approval date.
We are not responsible for delays caused by payment providers or banks outside our reasonable control.
To request a refund, contact us on hotline 15507 or via our contact page.
Please include:
You may request order cancellation at any time before preparation starts.
Cancellation:
We may modify this Policy at any time. The version published on the Platform takes effect upon posting.
Continued use of the Platform after changes constitutes acceptance of the updated Policy.
To the fullest extent permitted by law, we are not responsible for losses resulting from:
Refund requests and questions: hotline 15507
Address: Al Safwa Towers, behind Electricity Club, Obeid St, Shubra, Cairo, Egypt
This Policy is governed by the laws of the Arab Republic of Egypt.
Disputes are subject to the exclusive jurisdiction of the competent courts of Cairo unless mandatory law provides otherwise.
