Please read these terms before using the El Akaber website and app.
Last updated: 3 September 2026
These Terms and Conditions ("Terms") form a binding agreement between you ("Customer" or "User") and Kababgi El Akaber ("Restaurant", "we", "us") regarding use of our ordering platform ("Platform" or "Service") via the website and mobile app.
By creating an account, browsing the Platform, or placing an order, you agree to these Terms. If you do not agree, do not use the Service.
Kababgi El Akaber is an Egyptian restaurant specialising in grills and tajines, offering delivery, pickup, and in-branch services.
Address: Al Safwa Towers, behind Electricity Club, Obeid St, Shubra, Cairo, Egypt
Hotline: 15507
The digital platform is developed and maintained in cooperation with ABS.AI Technologies (https://www.absai.dev/).
The Platform enables users to:
Some features require an account. You agree to:
Prices are shown in Egyptian pounds unless stated otherwise. Items and prices may vary by branch.
An order is confirmed once accepted by the relevant branch. We may refuse or cancel orders for operational, legal, or obvious pricing errors.
Delivery fees or minimum order values may apply depending on your area and selected branch.
You agree to pay the full order amount using your selected payment method.
We accept cash on delivery and electronic payment through approved gateways at checkout.
If electronic payment fails or is declined, the order may be cancelled or an alternative method requested.
Delivery and pickup times are estimates and may be affected by traffic, weather, or order volume.
You are responsible for accurate delivery details and phone numbers. Delays caused by incorrect information are not the Restaurant's liability.
For branch pickup, please verify your order at collection and report any issue immediately.
We may offer loyalty points, promotions, or discount codes under separate conditions. They must not be traded, sold, or used fraudulently.
We may modify or discontinue any loyalty programme or promotion without future compensation.
You must not use the Platform to:
All branding, images, copy, and designs on the Platform are protected. You may not copy or reuse them without permission.
Content you post in the community remains yours, but you grant us a limited licence to display it on the Platform in line with community policies.
We aim to provide reliable service but do not guarantee uninterrupted availability. The Platform may be temporarily unavailable for maintenance, updates, or technical reasons beyond our reasonable control.
We may suspend or terminate your account or refuse orders if you:
You may delete your account from profile settings. Upon deletion, your personal data is removed from the app as described in the Privacy Policy, while records required by law or accounting may be retained.
The Platform is provided "as is" and "as available". We do not guarantee specific outcomes from using the Service.
We are not liable for delays caused by circumstances beyond our reasonable control, including natural disasters, internet outages, or government actions.
To the fullest extent permitted by law, we are not liable for indirect damages, lost profits, or data loss arising from use of the Platform.
Our total liability, if any, is limited to the value of the order in dispute or the amount paid for that order.
You agree to indemnify and hold us harmless from claims arising from your misuse of the Platform, breach of these Terms, or infringement of third-party rights.
We may update these Terms from time to time. The published version on the Platform takes effect upon posting. Continued use constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Arab Republic of Egypt. Disputes are subject to the exclusive jurisdiction of the competent courts of Cairo unless mandatory law provides otherwise.
These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and the Restaurant regarding use of the Platform.
Questions: hotline 15507 or our contact page on the website.
Address: Al Safwa Towers, behind Electricity Club, Obeid St, Shubra, Cairo, Egypt
